Refund policy

What you buy here is a document. It downloads in full the moment it is generated — the PDF, the markdown, the JSON, and every system prompt as its own file. There is no version of returning it.

An unconditional refund window on an instantly-copyable file is not a guarantee. It is a free tier with extra steps, and the cost of it lands on the people who do pay. So we have written down the grounds instead, which we think is more honest than a promise we would have to quietly start refusing.

What makes that fair rather than merely restrictive is that the accuracy check happens before you pay. The preview is free and shows your agents named and your own business restated back to you. If that restatement does not sound like your business, that is a reason not to buy — and we would rather you did not.

Any of the following, and you get your money back:

Write to hello@skaldcorporation.com and say which one applies. You do not need to argue a case or send evidence. If it is one of the four above, we process it — usually the same working day, and it lands back with you in a few days depending on your bank.

Equally plainly, so you are not left guessing:

• ·Changing your mind after reading the document. It is delivered in full and downloadable immediately; there is no version of "returning" it.
• ·Disagreeing with the approach, or deciding you could have written it yourself. The free preview exists so you can judge that before paying.
• ·Not having implemented it. The document is the product; the outcome depends on what you do next, and we say so throughout.
• ·Wanting a different roster. That is what the free regeneration is for — one per blueprint, within seven days.

In the EU and the UK a consumer buying at a distance normally has fourteen days to cancel. That right has a specific exception for digital content delivered immediately: it does not survive if you asked for immediate delivery and understood that asking gives the right up. That is what the second checkbox at checkout is — a separate box, not a line buried in the terms, because it is a separate decision.

We ask everyone that question rather than only the people who look European to us. We could guess your country from your IP address; we would rather not, because a VPN or a week away from home changes that guess and changes nothing about your actual rights. One question, asked the same way of everyone, is both more accurate and less strange than rights that vary by network.

So the 7-day policy above applies to every buyer on identical terms, which is more than the law requires of us once that confirmation is given. Rights that cannot be waived are not affected by any of this — if what we sold you is faulty or not as described, that remains true regardless of what you ticked, and clause 02 is how we handle it.

If the document is about the right business but the roster is not what you hoped for, a refund is the wrong remedy — you would be giving back something that mostly worked.

Every blueprint includes 1 free regeneration within 7 days. It runs your answers through again, and you can edit them first. That fixes most of what people write to us about, and it is faster than waiting on a refund.

If a second pass still is not right, the Reviewed tier exists precisely for that: a human reads your architecture and says what she would change.

Buy, download, refund, repeat is the pattern this policy exists to stop. So: after one refund, a further purchase from the same account is held until a person has looked at it.

We are telling you this up front rather than applying it silently, because a limit nobody was told about reads as arbitrary the moment it fires. If you have had a refund and genuinely want to buy again, write to us and we will almost certainly say yes.

A refunded blueprint stops being readable in your account. That is not punitive — it is what makes a refund a refund rather than a discount to zero.

Guided Setup is arranged by conversation and invoiced separately, so this policy does not cover it. Terms are agreed in writing before any work starts, including what happens if either of us needs to stop.

You will not have to ask. A failed generation triggers an automatic refund and an email telling you it is coming. We would rather find out about our own failures from our own logs than from an unhappy customer.

Related: the terms and the privacy policy.